Frequently Asked Questions

How far in advance do I need to book?

If you are looking to book a last-minute safari, please don’t hesitate to get in touch with us, and we will always be happy to see what we can do for you!  Flights into Tanzania are limited and we find that there can be problems getting seats on British Airways or KLM if you try to schedule less than two months ahead of time, however there is no cut off, and if we can accommodate your last-minute need we will.   Generally, the peak seasons of mid-December through early January can fill in far as nine months ahead of time. Outside of peak seasons, you should have no trouble booking if you schedule your safari at least six to eight months in advance.

 

Booking terms and conditions

Bookings shall only be made in writing (E-mail , fax, or via post).

Bookings are considered confirmed when a deposit valued at 30% of the tour price is received with a receipt acknowledged by our bank. The remaining 70% must be paid 4 weeks prior to the start of your tour.  Please see the payment section below to see which payment methods and currencies we accept.

 

Cancellations and Refunds

Any cancellation of a reservation must be in writing, either by e-mail or fax, and shall only be effective upon its receipt and acknowledgment.

 

The following fees apply for cancellations:

•  More than 45 days prior to trip commencement:  Cancellation fee of 30% of tour price

•  40 to 30 days prior to trip commencement: Cancellation fee of 50% of tour price

•  No show to 30 days prior to trip commencement:  Cancellation fee will be 100% of tour price

 

No refunds are given for the following:

•  Lost travel time or substitution of facilities

•  Itineraries amended after departure

•  Circumstances beyond company’s control which require alternative arrangements to be made to ensure the safety or further participation and enjoyment of your tour

•  Lack of your appearance for any accommodation, service, activity, or tour segment without prior notice (see above)

•  Premature contract termination

 

Amendments

Any amendment by the client of a once confirmed itinerary (change of dates, hotel) will be charged at a reasonable amount, but at least 10% of the tour price.

 

Payment

Non-residents of Tanzania are required by law to pay in foreign convertible currencies. Payment for any extraneous details may be done in traveler’s cheques or cash. We do not encourage using credit card payments.  We do not consider it safe at present and do therefore, prefer payment by bank transfer. But if you wish, you can pay by credit card with a surcharge of 10 %.  You may pay by Bank Wire Transfer, Western Union, or PayPal along with the associated transaction fees.  Please let us know how we can help.  We went through this as tourists traveling to Tanzania before too, so let us know how we can make sure you are confident and secure in the process of booking your adventure.

 

Access

We cannot be held responsible for road and airstrip conditions. Any changes to the initial itinerary are subject to the conditions and rates outlined above, concerning any access matters or weather conditions.

 

Risk

The company and its owners, directors, management staff and employees shall not be held responsible for any injury or death to persons on tour, nor for loss or damage to personal property, however they are caused.

There are certain inherent risks present when on Safari, or when engaging in any strenuous physical activity. It is your sole responsibility to obtain appropriate medical advice as to medication, immunization, and whether or not you are fit enough to undertake the trip, prior to departure. The company shall not be liable for illness, injury or death sustained whilst visiting any properties owned or managed by the company.

 

Force Majeure

In relation to Panoramic Adventure, any circumstances beyond the control of the company (including and without limitation, acts of God, explosions, floods, tempests, fires, accidents, war or threat of war, sabotage, insurrection, civil disturbance or requisition, sickness, quarantine, government intervention, weather conditions or other outwards occurrences) are considered “Force Majeure.”

If the company is affected by force majeure it shall forthwith notify you of the nature and extent thereof. The company shall not be deemed to be in breach of these items and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any force majeure.

If the company is affected by force majeure it shall be entitled to, and may at its sole and absolute discretion, vary or cancel any reservations or cancel any reservation or arrangement in relation to the visits. Payment of any refund by the company to you as result of the non-performance of any company shall use its reasonable endeavors to reimburse you where possible. However, the company shall be entitled to deduct from any refund recoverable to the reasonable actual and potential costs to the company of the force majeure.

 

Terms and Conditions

These are the terms and conditions governing the relationship between Panoramic Adventure and you, to the total exclusion of any other terms and conditions. No alterations to the terms and condition may be made by any of the company’s employees, authorized representative or agents, unless in writing by an authorized officer of the company. All decisions and matters subject to the company’s discretion shall be made by an authorized officer of the company. The Company reserves the right to employ sub-contractors for all or part of the services.

 

Consent

If you have any cause of complaints while traveling, you must immediately bring it to the attention of the company’s representative or agent who will attempt to resolve the situation.

 

Extra Expenses

 

Do you have any tipping guidelines?

 

The traditional gratuity to safari guides, camp staff, mountain porters etc. is not included in the price of your tour but is completely discretionary. You should tip in accordance with the level of service you have received.

 

The following guidelines are generally accepted practice (per safari group, per member of staff): Safari guide(s) – USD 10-15 per day; Cook (on camping safaris) USD 7 per day; tented camp, lodge or hotel staff – USD 3-5 per day, as a pooled tip to be shared among the housekeepers, waiters, bartenders, etc.

 

For porters and waiters at hotels and for taxi drivers in cities, the customary tip is approximately USD 1, and tipping in one dollar bills for porters and waiters is greatly appreciated. However, beware of unscrupulous people who try to exhort extra payment from unwary passengers just for shuffling their bags around. They are usually to be found at airport arrivals zones – anyone helping you at a safari lodge or tented camp will be a legitimate employee of that establishment.

 

How much do drinks cost in lodges / tented camps?

 

Approximate prices of beverages (depending on hotel/location):

•  Bottled water, 1.5 litre: USD 2-3

•  Soft drinks: USD 2

•  Local beers: USD 3-4

•  Glass of wine: USD 4-5

•  Bottle of wine: USD 20-30+

 

 

 

 

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North America Phone: +1.303.718.7794 (North America business hours)

Tanzania Phone: +255765458184 (Tanzania business hours)

P.O.Box 8900

Moshi, Kilimanjaro, Tanzania

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